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‎05-23-2023 03:32 PM

HP Recommended
Product: HP ENVY x360 - 15-bp108ca
Operating System: Microsoft Windows 11

I have recently bought a new NVME M.2 SSD (Samsung 970 evo plus). I checked Youtube for how to clone my old to new(1TB) on (Macrium Reflect), everything was fine, double check and cloning was successful but After installing it. The laptop gave me a blue screen 'INACCESSIBLE BOOT DEVICE'.  I have tried to go to BIOS and change the AHCI and check Youtube for any help but I cannot access the AHCI mode or anything.

 

Can someone please help 

1 person had the same question
1 REPLY 1

‎05-23-2023 04:07 PM

HP Recommended

Hi:

 

NVMe SSD's do not use the SATA AHCI storage controller.

 

They use a separate NVMe storage controller which is listed under a Storage controllers device manager category.

 

The only suggestion I can offer would be to use the HP cloud recovery tool which will create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with the PC.

 

Here is an info link for how to use the utility:  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

If you have to use another PC to install the tool on, you will need to enter the product number for your PC to create the recovery media, which is:  1UG62UA#ABL

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