Icons on desktop not loading. Can’t access start icon

[Anissabartolome]

Hi all, Only 3 of my icons on my desktop are appearing and I can’t access my start button or type anything in the search bar. I tried restarting my laptop but it continues to do the same thing. Anyone know how to resolve this? 

[Nirvana_95]

Hi @Anissabartolome 

Welcome to the HP Support Community. I see that you are not able to access your Windows start button and icons available on the desktop. Do not worry, we are here to help you with it. 

• Could you please tell me from when are you facing this issue?
• Did you make any recent hardware or software changes to your HP Notebook 15-Dy1043dx?
• Did you try updating Windows on your system? To check go to select Start > Settings > Update & Security > Windows Update, and then select Check for updates.

If the issue still persists restart Windows Explorer and check:

• Press Ctrl + Shift + Esc to open Task Manager. You may need to select More details at the bottom of the window to see everything.
• Select the Processes tab.
• Scroll down to Windows Explorer, select it, then select Restart.

After that, try to open the Start Menu. If it’s still not working normally, try one of the other fixes below.

1. Press Windows+R to open the “Run” box. Type “cmd” into the box and then press Ctrl+Shift+Enter to run the command as an administrator.
2. Once you open Command Prompt as an administrator, run the command sfc /scannow
3. System File Checker will start going through all your system files and replace any corrupt or missing files with a cached copy.

Once done, let me know the outcome.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hi @Anissabartolome

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[Nirvana_95]

Hello @Anissabartolome 

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead!