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My fiance helped me set it up when he bought me the laptop for my birthday last October, but I cant remember the password we chose for the life of me, and he passed away a month afterwards

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HP Recommended

@FallenFaerie, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

I'm very sorry for your loss. I’ll do my best to help you regain access to your laptop with care and clarity.

Here is your best option to recover password on your HP Envy laptop:

 

If the Admin Account Is Linked to a Microsoft Account

Most modern Windows laptops use a Microsoft account for login. If your HP Envy uses this:

Go to another device and visit: Recover your account

Enter the email used to sign in to the laptop.

Follow the prompts to reset the password.

Once reset, use the new password to log in to the laptop.

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.