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‎07-03-2026 02:03 AM

HP Recommended

Hello HP Support Team,

My HP Laptop 15s-eq2xxx was working fine, then it switched off. On power-on I got INACCESSIBLE_BOOT_DEVICE error. I tried startup repair, then it went straight to BitLocker recovery.

Details:
1. Model: HP Laptop 15s-eq2xxx
2. SSD: WD SN740 256GB NVMe
3. Problem: diskpart shows Disk 0 Online Unknown GB + Lock Status: Locked. BIOS shows No hard drive installed.
4. BIOS Security: Administrator Password = Set, but DriveLock Passwords / NVMe DriveLock menu does NOT appear after reboot.
5. I have 48-digit BitLocker key, but manage-bde cannot see drive.

Request: Please advise how to unlock/disable DriveLock on WD SN740 for this model. If DriveLock is hidden, provide BIOS update/steps, HP master unlock, or confirm if I must remove SSD + use WD Dashboard Sanitize.

I have proof of ownership. I am not asking to bypass security, I just need access to my own device.

Thank you,

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