Initial Setup

[Bellgun]

hp victus 15.6 inch fhd 144hz gaming laptop intel core i5-13420h is stuck on the initail setup page downloading updates and has been sitting on 0% for 15 minutes now

[Max3Aj]

@Bellgun, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP Victus 15.6" Gaming Laptop is stuck at 0% while downloading updates during initial setup. This can happen due to network issues, Windows Update glitches, or temporary system hang-ups. Let’s try the following steps to resolve it:

Check Internet Connection

• Ensure your Wi-Fi is stable and connected.
• If possible, switch to a different network or use a mobile hotspot temporarily.

Restart the Setup Process

• Hold the Power button for about 10 seconds to force a shutdown.
• Power it back on and see if the setup resumes or restarts.

Skip Updates During Setup

If the setup restarts:

• When prompted to download updates, choose “Skip” or “Not right now” (this option usually appears during setup).
• You can install updates later via Settings > Windows Update.

Perform a Hard Reset (if needed)

• Disconnect all external devices (USBs, headphones, etc.).
• Unplug the charger.
• Press and hold the Power button for 15 seconds.
• Reconnect the charger and power on the laptop.

Use HP Cloud Recovery (if setup fails repeatedly)

If the issue persists, you may need to reinstall Windows using HP Cloud Recovery:

• Visit: HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support
• Follow the instructions to create a recovery USB and reinstall the OS.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support