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Locked

‎10-31-2024 05:41 AM

HP Recommended

Dear HP community, 

 

I have had this laptop for about 2 years and my boot up requires either a Password or a PIN. I chose to use a PIN. Last nite I got a message that my PIN was not Recognized and when I selected to reset it, I was directed to Microsoft windows support. BTW I am using windows 11. Anyway, this action put me in a loop and I eventually got the message that my PIN could not be reset. Now I have no way of turning the machine on even to do a fix. I strongly suspect a PIN related virus as I know for a fact I did not change the PIN or sign on method. does anyone know a fix for this? 

 

Thanks 

 

H Gary 

 

Category:
1 REPLY 1

‎10-31-2024 10:55 AM

HP Recommended

Hey @hgary21208,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

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