Installed BIOS update. Restarted computer. Laptop then locked and will not power down

[Nunya12345]

Installed BIOS update when prompted to do so by laptop.  After install, restart was required and conducted.  After restart, BIOS System update began.  Update did not proceed past 3% when it locked up.  It has been locked for an hour now.  I tried holding the power button down for three seconds, 45 seconds - no luck.  I tried the esc button - no luck.  I tried ctrl-alt-delete - no luck.  I have no batter access so cannot remove the battery to force shutdown.  I have no idea what to do at this point.  The screen has not changes, I can hear fans running.  Nothing else.  Please help.

[Nunya12345]

Update - after about 90 minutes the computer shut down.  Now it won't start.

[The_Fossette]

@Nunya12345,

I reviewed your post and I understand that the computer is not booting to Windows after doing a BIOS update.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and do a BIOS recovery and check if it helps.

https://support.hp.com/in-en/document/c02693833

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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