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‎07-15-2020 10:06 PM

HP Recommended
Product: Pavillion x360 convertible
Operating System: Microsoft Windows 10 (32-bit)

Powered up my laptop 2 days ago and got a black screen. Tried the windows button and b the v.  Bios screen did its thing then noting just went back to black screen. It went to a  Black screen with just the cursor. Did windows button and v, then f9 or 10 now at insydeh20 set utility. What do I do now? Help!

1 person had the same question
1 REPLY 1

‎07-15-2020 11:39 PM

HP Recommended

Hi,

Try performing HP diagnostics at boot and see if there are any hardware problems:

Turn off the PC by holding the power button. Turn on PC and repeatedly keep pressing ESC until the startup menu appears and then press F2 to enter diagnostics. Try the fast test, or at least the hard drive test.

See if there are any hardware errors.

 

Let me know,

David

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