Intel RST Driver Issue: The Disk Windows Can't Detect hp 15-ef1012la

[Soporte_IT]

Here is the translated version in English:

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HP Laptop - 15-ef1012la

I am reaching out to request your assistance with a technical issue encountered on an HP Laptop - 15-ef1012la. Below, I provide details of the situation:

Problem Description

1. Intel RST (ISRT) Driver:
   We attempted to install the Intel Rapid Storage Technology (RST) driver from both Intel's and HP's official websites. However, Intel's native driver is entirely incompatible with this laptop model, preventing proper installation or system functionality.

2. Disk Recognition:
   During the Windows 11 installation, the disk is not detected. As an alternative, we implemented Windows To Go, which works correctly, but even in this environment, the disk remains undetected.

3. HP Driver Compatibility:
   Even the drivers provided directly by HP are flagged as "incompatible," further complicating the resolution of the issue.

Request for Assistance

We kindly request your help in identifying an Intel RST (ISRT) driver that is fully compatible with the HP 15-ef1012la model and Windows 11, or an alternative solution to ensure the disk is recognized and functions correctly.

We would greatly appreciate any additional guidance, whether in terms of configurations, updates, or specific tools.

We look forward to your prompt response so we can proceed with resolving this issue. Should you require any additional information or technical details, please do not hesitate to contact us.

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Portátil HP - 15-ef1012la. 

Me pongo en contacto con ustedes para solicitar su asistencia con un problema técnico que hemos encontrado en una Portátil HP - 15-ef1012la. A continuación, detallo la situación:

Descripción del problema

1. Controlador Intel RST (ISRT): Hemos intentado instalar el controlador Intel Rapid Storage Technology (RST) tanto desde el sitio web de Intel como desde el de HP. Sin embargo, el controlador propio de Intel resulta ser 100% incompatible con este modelo de laptop, lo que genera la imposibilidad de proceder con la instalación o el uso adecuado del sistema.
2. Reconocimiento del disco: Durante la instalación de Windows 11, el disco no es detectado. Como alternativa, implementamos Windows To Go, que funciona correctamente, pero aun en este entorno, el disco sigue sin ser reconocido.
3. Compatibilidad de controladores de HP: Incluso los controladores proporcionados directamente por HP aparecen como "no compatibles", lo que agrava la dificultad para solucionar el problema.

Solicitud de asistencia

Requerimos su ayuda para identificar un controlador Intel RST (ISRT) que sea completamente compatible con el modelo HP - 15-ef1012la y Windows 11, o una solución alternativa para lograr que el disco sea detectado y funcione correctamente. Agradeceríamos cualquier orientación adicional, ya sea en términos de configuraciones, actualizaciones o herramientas específicas.

Quedamos atentos a su pronta respuesta para proceder con la solución. Si necesitan información adicional o más detalles técnicos, no duden en contactarnos.

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[Paul_Tikkanen]

Hi:

Your notebook has an AMD processor, so the Intel storage controller drivers are not valid on AMD platforms.

Also, no additional drivers are needed to install Windows on AMD platforms so something else is wrong.

I have a HP 15-ee0047nr notebook with the same AMD Ryzen 5 4500U processor as yours, and I had no problem installing W11 on it.

As a matter of fact, I have clean installed W11 twice on the notebook and it worked fine both times.

What I recommend you do is to use the HP Cloud recovery tool on another Windows PC to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with the notebook.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

You can download the software from the Microsoft Store

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

Since you have to use the utility on another PC, you will have to enter your notebook's product number in the tool's search window in order to proceed to make the recovery drive.

Your notebook's product number is 310H8LA#ABM