Intermittent Boot Device Not Found Error

[mouse-rat]

I'm intermittently getting a 'boot device not found' error. I've had this problem on and off since August 2017. 

Yesterday, for example, it started up fine initially. Then on restart, I got the 'boot device not found' error. After about 7 hard resets it eventually started up.

It has also started to crash occasionally and restarts with the boot device error, leading to more hard resets to get it working.

Any assistance would be appreciated.

Boot Device Error.

Hard Disk Diagnostic Result

[Jeet_singh · Accepted solution]

Hi @mouse-rat,

Thanks for reaching out! I understand that you require assistance regarding boot issues with your computer. I will be a delighted to assist you.

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 

Have you tried any troubleshooting steps on your own?

Boot device not found comes up when the HDD on your computer has gone bad or is not getting detected. 

For now please perform a hard reset from this link if it is a notebook: http://support.hp.com/us-en/document/c01684768

Next thing, I would suggest here is to run an extensive test on the hard drive from F2 (Please capture the failure ID for further assistance).

Depending on the test results, I would suggest here is to contact our HP phone support for available service related options. 

The error message" boot device not found 3F0" clearly indicates that the hard drive is not getting detected. If the computer can be opened, try to reseat the hard drive. If it is a notebook with a sealed battery, please do not attempt it as it could void the warranty. If nothing works, please contact HP phone support to get the situation corrected.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you

Hope this helps. I genuinely hope the issue gets resolved without hassles and the unit works great.  Please reach out for any issues and I'll always be there to assist you always. 

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[mouse-rat]

Hi Jeet

Yes, that sounds like the best course of action. I'll call customer support later this week.

Thanks

[Jeet_singh]

Hi @mouse-rat,

Thank you for replying,
Please take your time and contact our HP phone support and I'm sure they would be able to assist you with this issue.

If you need any further assistance, please don't hesitate to reach out to us again..,
 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,