Invalid or missing product information

[DNesterov97]

I get this message when I turn on the computer:

"Invalid or missing product information 

the following product  information programmed in the system board is missing or invalid."

I have changed my hdd earlier.  Now I returned native hdd.

Serial: [Personal Information Removed]

Product: X5Y82EA#ACB

Model: 15-ba090ur

[Echo_Lake]

@DNesterov97

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,  The message indicates that the serial number was not entered, or was entered incorrectly, after replacing the system board or other component.

To resolve this issue, I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Note: You will be asked to provide the fourteen-digit System Board Commodity Tracking (CT) Number. Use the steps in one of the following sections to find the CT Number: To find the CT number printed on the system board on your notebook computer, open the memory access door or service door. The CT number is often located near or under the primary SODIMM memory slot.

For instructions to complete this procedure, refer to the Maintenance and Service Guide for your notebook model, found in the User Guides section of your product page on the HP Customer Support website.

Hope this helps! Keep me posted for further assistance.
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