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‎09-19-2023 05:15 AM

HP Recommended
Product: HP ENVY 16 inch Laptop PC 16-h1000 IDS Base Model
Operating System: Microsoft Windows 11

My new laptop has had problems booting twice now. The first time was when the start-up screen froze on turning on the laptop and did not allow me to put in my password. I had to long press the power button to shut down the laptop and restart it before it seemed to be resolved. Then today, after putting in my password, it showed a black screen with my mouse cursor visible instead of showing the desktop with my installed apps; I tried putting the laptop to sleep and re-entering my password, but it did not work till I restarted the system after making it sleep.

This laptop is less than a month and I want to be sure that it is not faulty. Please let me know what is wrong.

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