As per the heading, I've got a Envy 17-n002ne the laptop was turning on with the battery inserted but it has been left a long time and now the laptop has stopped turning on. I think the battery may have died (to low voltage) and now wont charge.
I know most Laptops will turn on without a battery inserted but his one will not and I wonder if it should be able to?
when plugged in the power light next to the power port goes white, if the battery is added it goes orange then white.
Surly I should be able to use without a battery attached?
Part numbers and simple replacement procedure on Pages 27-28
This battery type is simply clipped to the outside of the computer.
Remove the battery and see if the computer will boot on AC power alone.
If the computer won't boot, you will need to find a replacement battery at your favorite online merchant.
(HP does not likely carry this battery - find a compatible replacement.)
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I realize I am pointing you to information to which you already have access and may have already read.
The User manual appears to indicate you merely need to plug in the computer to a power source (AC power). It does not say whether this works with a completely dead battery - that is likely the key.
That said, I don't think it matters what the manual says - or whether my interpretation is right or wrong - you have tried it and it doesn't work. It is likely designed that way: No battery = No operation. Let's go with that for the moment.
Your solution depends on, what you have tried, how badly you want (need) that computer to work, and the results of the tests you have performed.
Assuming you have made regular backups of your personal data, the hardware is the only concern and you can decide based on what you have done - or what you are willing to do - to fix the hardware. The series was introduced in 2015 - the computer is likely between four and five years old at this writing. Not OLD, but aging in terms of this type of technology.
If you have not been keeping your data backed up, then you are in a different kind of dilemma. The data is likely just fine - but it is on the computer disk - the computer must be made to operate or you must have a way to extract the data. Data recovery is a different subject than the current inquiry. Should you decide data recovery is necessary, it is the subject of a new thread.
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