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09-18-2021 12:42 PM
Product: HP Spectre x360 - 15-df1033dx
Operating System: Microsoft Windows 10 (32-bit)
Has anyone that has this problem tried this advice from https://infofuge.com/
<span;>System Crash in HP Spectre x360
<span;>• In such a case, your HP Spectre x360 can refuse to boot up but don’t get panic you’ll get a fix to this problem.
<span;>• The problem may be caused due to a missing system file on the hard drive.
<span;>• However, to check this problem you have to remove the hard drive from the Laptop and place this drive into a USB enclosure. The USB enclosure can be found on online stores such as Amazon and BestBuy.
<span;>• All the instructions should be followed as per directions by the manufacturer.
<span;>• Now you can connect the USB enclosure to the working PC now you can check whether the drive is working or not. If the external drive is working then the computer will show it as an external hard drive where you can transfer all your data.
<span;>• Next, you have to check the disk for errors now open command prompt by going to Start/Programs/Accessories/Command Prompt. Get into X: or your external drive where you have to type “chkdsk /f”. The computer may ask to dismount the drive in this case you have to accept by pressing Y.
<span;>• It will automatically scan the whole drive and will fix all the errors associated with the drive. Lastly, an error report will be provided to you which can be used to encounter errors.
1 REPLY 1
09-18-2021 07:36 PM
@KathyFarrand -- yes, those instructions are essentially correct.
Note that there are external adapters, with a USB connector at one end, and SATA connectors (to connect to your disk-drive) at the other end. You don't need to buy an external enclosure unit.
If you can connect it as a "secondary" disk-drive on some other fully-working computer, you can see if your disk-drive is "detected" by that computer, and you can try to read some file.
However, those instructions are definitely above a "beginner" level for disassembling your computer, removing the disk-drive, connecting the disk-drive to another computer, and doing trouble-shooting.
It would be wise to hire a professional computer technician.
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