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HamzaNa
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Issue booting a notebook

Pavillion power 15

I get thermal shutdown (90D) then the notebook either shutdown or show a BSOD that says critical proccess died, i've tried booting into safe mode which worked twice and since then it hasn't worked, I've tried using a flash drive to reinstall windows but i get a BSOD either a critical proccess died or system thread exception unhandled, all of that happened after i removed my fans to clean them because one of them is clicking and it started to get annoying.

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HamzaNa
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Issue booting a notebook

Help please

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HP Support Agent
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Issue booting a notebook

@HamzaNa

 

Welcome to HP Support community.

 

Replace the heat sink for that 90D error code.
The heat sink may look good but the tubes that move the heat from the processor to the fins may not be working properly.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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HamzaNa
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Issue booting a notebook

I can't replace the heat sink right now.

 

But i managed to boot the notebook, I just turn the notebook on then press "esc" multiple time then use F9 to boot and it would boot normally.

 

Of course this is not a solution since booting time takes around 30s (with an SSD), and its not reliable.


Thanks for the help.

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HP Support Agent
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Issue booting a notebook

@HamzaNa

 

You are right, this is a mere workaround, to resolve the issue for good, please contact hp and have the fan/heatsink repaired or replaced.

 

Cheers.

Sandytechy20
I am an HP Employee

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