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HP Recommended
Stream 14-CB164wm
Linux

Hello all!

I've reached out to HP Support on the phone about this issue, and it has not been resolved to my satisfaction.

 

I was gifted a laptop in early February, and as it was a spare, I immediately installed Kali Linux 2019.4 on it. I already had this USB created, which is why I didn't use 2020.1. All was fine for the first few days of having it installed, and then it got set aside for approximately 2 weeks until I had a perfect project for it teaching a short cyber security lesson in my classroom.

 

Upon turning the laptop on, I was met with a "This boot device has failed. Press Enter to continue message." and a blank screen. Once I managed to get back into the UEFI, I noticed that settings were reset and that Secure Boot was re-enabled. To me, this points to a hardware issue, but the CMOS (RTC) battery in these computers are not user-serviceable. 

 

Since then, this has been an ongoing issue if I leave the computer turned off and unplugged for more than a few days at a time. (2 days or more)

 

Things I have tried:

Power Cycling the laptop several times.

Reinstalling Kali Linux

Resetting UEFI defaults, and changing settings again.

Flashing a newer UEFI version.

Reinstalling Windows.

 

Reinstalling Windows was the most recent thing I performed, and I'm waiting to see if this issue continues with Windows installed and Secure Boot disabled. 

 

Any advice in the meantime would be appreciated!

2 REPLIES 2
HP Recommended

@J-Farmer 

Sorry ... but it won't be resolved -- because HP does not provide detailed Linux support.

 

For this, you have to contact the support forum for your Linux distro.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

@WAWood

 

Thank you for the quick reply. That information is rather disappointing considering the laptop is a cheap introduction to Kali that supports Monitor mode on the Wi-Fi chip. I'm still holding out for a solution, and if I find one, I'll update the post. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.