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‎11-08-2020 05:17 AM

HP Recommended
Product: Pavillion 15
Operating System: Microsoft Windows 10 (64-bit)

My laptop when it boots up it won't get pass the hp logo. When I ran a test it said hard drive failure. Game me a 24 digit code. How can I fix this issue 

1 REPLY 1

‎11-08-2020 05:47 AM

HP Recommended

The diagnostic test is indicating the drive has failed and needs to be replaced.

That will also mean that Windows needs to be reinstalled.


I'm not an HP employee.
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