Issue with laptop speed

[caitlinabi03]

Hello, I bought this laptop on the 26th December, 2025 from Currys and it is extremely slow in loading and slow at working. I have been in contact with Currys and they told me to contact yourselves directly. 

[VikramTheGreat]

Hi @caitlinabi03,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I’m sorry to hear your new HP laptop is running slowly; that’s definitely not the experience you should have with a brand-new device. Let’s troubleshoot this step by step:

First Checks

1. Confirm Specs
   • Do you know the model and specs (RAM, storage type)? Low RAM or HDD instead of SSD can affect speed.
      
2. Windows Updates
   • Go to Settings → Windows Update and install all pending updates.
      
3. HP Support Assistant
   • Open HP Support Assistant → run Performance Tune-up and Hardware Diagnostics.
      
4. Startup Apps
   • Press Ctrl + Shift + Esc → Startup tab → disable unnecessary apps.

Advanced Steps

• Check Storage Health: If the disk is near full or fragmented, performance drops.
• Run HP Diagnostics: From BIOS or HP Support Assistant.
• Update Drivers & BIOS: Use HP Support Assistant or Official HP® Support.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat