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kaobrn
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Message 1 of 4
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Issues Uploading & freezes computer

HP Recommended
ENVY X360

Hello! I need some help with a recurring (one of many) I'm having with my laptop. When I attempt to upload a document  via (google, ie, or microsoft) I am propmted with my window to select my file, however when I go to select the computer freezes and I'm asked if I would like to close the program. I am attempting to upload a document to send via e-mail and I simply cannot, no matter the browser. At first I thought this might be a chrome issue, however when I attempt to open a file and open the folder via my desktop, the computer freezes. I'm a bit unsure what to do. I've restarted numerous times. Has this happened to anyone and if so how did you fix it? I am hoping to upload documents from my comp otherwise Microsoft office is useless!

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WAWood
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Message 2 of 4
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@kaobrn 

This issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.



I am a volunteer and I do not work for, nor represent, HP
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kaobrn
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Thank you- I did a check of the drivers and everything turned out okay. Any other tips you may have about why this is freezing and I'm unable to upload or attach documents online or in emails would be helpful! I have an HP x360 Convertible, if that's helpful. 

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kaobrn
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@WaWood it looks like all drives passed the check. Wondering if you could provide the steps to reinstall Windows. I now have intermitten problems with the fingerprint reader...thinking a clean install might solve this issue as well. 

 

Thanks!

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