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‎09-26-2019 02:37 AM

HP Recommended
Product: 15-bs592nd
Operating System: Microsoft Windows 10 (64-bit)

Hello all,

 

2 years ago I bought an HP laptop: 15-bs592nd. I have never had any errors or so, except for in the beginning: a Windows update caused my laptop to freeze while starting. That problem was solved eventually.

 

Now, my laptop has started randomly turning off every now and then, and when it does, it cannot be turned on again in the normal way. Yesterday, when it happened for the first time, I tried a hard reset, but that didn’t work. A few hours later when I took it out of my bag and tried again, it magically restarted. Today it happened again, now the hard reset dit work.

 

I have not had any error messages or so. What is wrong with my laptop?

 

Kind regards,

 

Emily251

1 REPLY 1

‎09-26-2019 02:44 AM

HP Recommended

Hi

What is wrong with my laptop?

Dunno.

 

PWR and LID.png

 

DO NOT have Fast Start Up ticked/checked at all.

 

Double check the other settings, and set to suit yourself.

 

If in doubt please ask.

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