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‎03-11-2019 02:20 PM

HP Recommended
Product: Probook 6545b
Operating System: Microsoft Windows 7 (32-bit)

i have not downloaded any software in it. Just crashing always pls I need help. 

2 REPLIES 2

‎03-11-2019 06:57 PM

HP Recommended

@Prince55 

This sounds like a failing drive -- and since your header mentioned Win7, is this a new Win7 PC?

Or, is this a Win7 PC that you have not used for several years and are only now using?

Or, is this a used Win7 PC that you just acquired?

We can proceed when you provide the information.
Thanks



I am a volunteer and I do not work for, nor represent, HP
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‎03-14-2019 04:36 AM

HP Recommended

Thanks sir, I have been useing it for a while now. I turn of my bitlocker and on the process it starts showing disc is faulty, o should check the disck or contact for assistance. Now I can't update or download any software and can't backup my system again pls what should I do

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