• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎03-11-2019 02:20 PM

HP Recommended
Product: Probook 6545b
Operating System: Microsoft Windows 7 (32-bit)

i have not downloaded any software in it. Just crashing always pls I need help. 

2 REPLIES 2

‎03-11-2019 06:57 PM

HP Recommended

@Prince55 

This sounds like a failing drive -- and since your header mentioned Win7, is this a new Win7 PC?

Or, is this a Win7 PC that you have not used for several years and are only now using?

Or, is this a used Win7 PC that you just acquired?

We can proceed when you provide the information.
Thanks



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎03-14-2019 04:36 AM

HP Recommended

Thanks sir, I have been useing it for a while now. I turn of my bitlocker and on the process it starts showing disc is faulty, o should check the disck or contact for assistance. Now I can't update or download any software and can't backup my system again pls what should I do

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->