KEEP SEEING MESSAGE Preparing Automatic Repair but does not boot

[tom5253]

my notebook froze so decided to reboot now it either gets to hp logo and spinning icon. if i shutdown and power on get message preparing automatic repair, then message that system ran into a problem and needs to restart. 

[zoey7886]

@tom5253, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding a Frozen HP Laptop PC 15-dy2000 (Windows 10)! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Laptop PC 15-dy2000 is freezing and running into issues during boot, you can follow these troubleshooting steps:

Step-by-Step Troubleshooting Guide

Perform a Hard Reset:

• Disconnect all external peripherals from the laptop.
• Press and hold the power button until the laptop fully shuts down.
• Remove the laptop battery (if removable) and the AC adapter.
• After 10-15 seconds, reconnect the battery and the AC adapter.
• Press the power button to start the laptop.

Run HP Hardware Diagnostics:

• On startup, press the Esc key repeatedly until the Startup Menu appears.
• Select F2 to initiate HP PC Hardware Diagnostics.
• Run comprehensive tests to check for hardware issues.

Access Safe Mode:

• On startup, press F8 to enter the Advanced Boot Options.
• Select Safe Mode with Networking.
• In Safe Mode, try to troubleshoot the problem by updating drivers or uninstalling recently installed software.

Reset BIOS to Default:

• Access BIOS settings by pressing F10 during startup.
• Select the option to reset BIOS to its default settings.
• Save changes and exit.

Undo Recent Changes:

• Boot into Safe Mode.
• Use System Restore to revert to a previous working state.
• Uninstall any recent updates, software, or hardware.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,