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Shervin1
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Keep the USB drive plugged in - problem when PC is asleep

HP Recommended
Pavilion Laptop 15-ck0xx
Microsoft Windows 10 (64-bit)

Hi,

 

The past few months I have been having this issue where my computer is asleep, but when I come back to it the fan is running loud and I have to shut the laptop down. When I open it again this error message pops up: Keep the USB drive plugged in. Only remove it after your PC has shut down completely.

 

There is of course no such USB drive. I have looked at similar questions, but the solution always seems to be to change the value of a certain registry named "PortableOperatingSystem" . 


I don't have this registry at all. My laptop is: HP Pavilion Laptop 15-ck0xx. Windows 10 Home version 1903

 

Thanks in advance for any help

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@Shervin1, Welcome to the HP Support Community!

 

There are a few fixes available to ensure the device goes into sleep mode: 

  

Fix 1 – Power Options 

  • Select the “Start” button, then select “Settings” (gear icon). 

  • Select “System“. 

  • Select “Power & sleep“. 

  • Ensure the “Sleep” setting is set to the desired value. 

  • Select “Additional power settings” in the right pane. 

  • Select “Change Plan Settings” next to the option that you have selected. 

  • Select “Change advanced power settings“. 

  • On the “Power Options” screen, you want to expand each setting and ensure that they allow the computer to go to sleep mode. In my case, the setting under “Multimedia settings” > “When sharing media” was set to “Prevent idling to sleep“. I had to set this to “Allow the computer to sleep“. If you’re feeling lazy, just hit the “Restore plan defaults” button and that should toggle all items to where sleeping is allowed in Windows 10. 

 
Fix 2 – Sensitive Mouse 

If you have a sensitive mouse, any vibration near your PC could be keeping your machine awake. Try these steps to prevent the mouse from waking your machine. 

  • Select the “Start” button, then type “device“. 

  • Open “Device Manager“. 

  • Expand the “Mice and other pointing devices” section. 

  • Right-click on the mouse you are using, then choose “Properties“. 

  • Select the “Power Management” tab. 

  • Uncheck the “Allow this device to wake the computer” box, then select “OK“. 

 
Fix 3 – Network Adapters 

These steps are the same as Fix 2, only you’re checking under “Network adapters”. 

  • Select the “Start” button, then type “device“. 

  • Open “Device Manager“. 

  • Expand the “Network adapters” section. 

  • Check under each of the options by right-clicking and selecting “Properties“. 

  • Uncheck the “Allow this device to wake the computer” box, then select “OK” for each network card. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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