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HP Recommended
HP Spectre x360 - 13-ae012dx
Microsoft Windows 11

Hp spectre x360 13-ae012dx - 

 

1. laptop stopped working and won't power up.

2. Replaced motherboard

3. BIOS updated after  pressing "windows + B + power button".

4. Afterwards laptop turned on, but after battery cycle got low and laptop shutdown, since it won't power up again.

5. Keyboard would flash in various patterns over the last 4 or 5 days/attempts to get it to boot up.

6. Now today it went from flashing to solid backlight when it's plugged in. 

7. Have tried lots of things, am out of ideas. Help me.

Frustrated, Rational, Relief Seeking Gentlemen & Longtime HP Customer
1 REPLY 1
HP Recommended

Hi @ShortBusGus,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that you are having issues with your unit not powering up.

 

That is an excellent description and a great diagnosis. It is greatly appreciated.            

 

If you have performed all the steps from this document and still having issues, this could be a hardware issue, which might need service. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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