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Laptop keyboard and touchpad freeze at irregular but frequent intervals.  Using a wireless mouse frees up the cursor but not the keyboard.  I get it back by briefly touching the on/off button.  system shuts down and is reactivated by pressing the space bar.  Laptop comes to life and all working again. exactly back where it froze so not work is lost. No particular keystroke causes the problem.  It is random and can happen every few minutes or go for longer periods.  Running system tests etc shows no issues.  It is becoming a nuisance on a laptop only 3 years old.  Any ideas please,

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