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HP EliteBook x360 1030 G4 Notebook PC
Microsoft Windows 11

Keyboard & power light is lit but screen is dead and pressing F10 repeatedly on startup doesn’t work. I have tried also pressing esc repeatedly on startup but that also doesn’t work. The lappy is also reving hard. I can’t boot up from an external drive also because the screen does not turn on

4 REPLIES 4
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Here's a video from HP Support about troubleshooting a laptop that does not power on or hold a charge:


https://www.youtube.com/watch?v=MgDy0h9a7Jg

 

Here's a video from HP Support about diagnosing the issue of the laptop starting but having a black screen instead of any display:


https://www.youtube.com/watch?v=sj6kYmT7GLs



I am a volunteer and I do not work for, nor represent, HP
This video is updated https://youtu.be/wx8CS44fin4 In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to ...
If your Notebook computer battery does not power the Notebook or hold a charge, then you might be experiencing a battery issue. Follow the steps in this video to troubleshoot the battery to determine if it needs to be replaced. Chapters: 00:00 Introduction 00:44 Troubleshoot the notebook power ...
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Hi wawood

ty for ur reply. I have tried all 3 options except for the option where u removed the memory module because I don’t know where it is on my pc

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when I turn on the pc the capslock key and F10/numlk key flashes simultaneously 5x

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For HP laptops, this thread describes the different beep and blink codes:


https://support.hp.com/th-en/document/ish_1997719-1528356-16



I am a volunteer and I do not work for, nor represent, HP
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