Keyboard and mouse freezing up

[RD-76]

The keyboard and mouse on my Spectre x360 13-acOXX keep freezing up for anywhere between 5-10 seconds, every couple of minutes or so.  The problem began a few weeks ago, but has gotten steadily worse to the point that it happens at least once every 3 minutes or so.

All the drivers and BIOS are up to date, according to the support assistant.  Virus check software says there are no viruses.

Not sure what other options are available, but it's getting very frustrating.  This is my first HP, but I've never had a problem like this on any other laptop, or PC for that matter.

[Spacemanlou]

I had a similar sounding issue and KC_Syd's solution helped me get rid of this.  https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-Spectre-15-BL012DX-Completely-Freezes-Mome...

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@KC_Syd wrote:

Here is what I did to seemingly fix the issue:

Go into Device Manager and update all drivers by right clicking each driver and selecting the update driver option. The wifi card had an update for me. I believe that was part 1 of the solution.

Next, right click on the wifi adapter in Device Manager,  and in the Power Management tab unckeck "Allow the computer to turn off this device to save power"

Then go into Control Panel, search for Power and select "Edit power plan"

It will most likely bring up the HP Recommended  power plan as your selected plan.

Click "Change advanced power settings"

Go to Wireless Adapter Settings -> Power Saving Mode 

Select Maximum Performance for both "On battery" and "Plugged in" 

That fixed the lock ups for me and the random network drop-outs while running on battery. 

Hope this helps.

PS: My laptop has been running with no wifi drop-outs or lock-ups for the last 4-5 days now, whereas previously it'd lock up and/or  drop out regularly.

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