10-29-2019 12:44 PM
On restart or awaken from sleep, the keyboard does not respond until I put it in tablet mode and user the virtual keyboard.
Then it takes some minutes to have the keyboard respond. The rest of the computer boots and loads fine.
Might be a 64 bit windows 10 os not sure
No error messages show
Have checked the seating and cleanliness of the keyboard mount
Solved! Go to Solution.
11-01-2019 12:47 PM - edited 11-01-2019 12:48 PM
@Sultec Welcome to HP Community!
I recommend the below steps:
Perform a hard reset using the steps from this link: click here
if the issue persists, change the keyboard layout and check if it works: Click here for steps.
Also, run a hardware test to identify any issues with the keyboard: Click here for details (Interactive test) under component tests - keyboard.
Keep us posted,
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