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Sultec
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Keyboard does not respond

HP x2 detachable 10-pxx
Microsoft Windows 10 (32-bit)

On restart or awaken from sleep, the keyboard does not respond until I put it in tablet mode and user the virtual keyboard.

Then it takes some minutes to have the keyboard respond. The rest of the computer boots and loads fine.

Might be  a 64 bit windows 10 os not sure

No error messages show

Have checked the seating and cleanliness of the keyboard mount

 

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HP Support Agent
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Keyboard does not respond

@Sultec Welcome to HP Community!

I recommend the below steps:

Perform a hard reset using the steps from this link: click here

if the issue persists, change the keyboard layout and check if it works: Click here for steps.

Also, run a hardware test to identify any issues with the keyboard: Click here for details (Interactive test) under component tests - keyboard.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

Sultec
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Keyboard does not respond

Good comprehensive and detailed solution to what seems to be my dirty keyboard.

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HP Support Agent
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Keyboard does not respond

@Sultec That's awesome, I'm glad I could help,

That said, if you need anything else, feel free to write back anytime 🙂

And have an awesome day, ahead.

Riddle_Decipher
I am an HP Employee

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