cancel
Showing results for 
Search instead for 
Did you mean: 
PinkyRedd85
New member
1 0 0 0
Message 1 of 3
177
Flag Post

Keyboard unlock

HP Recommended
HP Stream Notebook PC 11
Microsoft Windows 8.1 (64-bit)

My keyboard is locked and i am unable to type. I can only sign in with the on screen keyboard. Can you help me?

2 REPLIES 2
Echo_Lake
HP Support Agent
HP Support Agent
24,826 24,782 1,150 1,185
Message 2 of 3
Flag Post
HP Recommended

@PinkyRedd85

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Pegasz
Level 1
11 9 0 0
Message 3 of 3
Flag Post
HP Recommended

I swear that this has worked before, but this time when my computer rebooted, my onscreen keyboard popped up as soon as I tried to type! Help!! 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation