LAPTOP CANNOT POWER ON

[MOSIMANEGAPE2]

Hi,

My laptop experienced a blue screen for a while and then later could no longer switch on. The power supply is still working perfectly and when charging it shows the charging light but does not switch on though indicating that the battery is fully charged. 

What could be the issue and what is the best solution?

Thank you in advance. 

[VikramTheGreat]

Hi @MOSIMANEGAPE2,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'm sorry to hear about the trouble you're experiencing with your laptop. Even when it shows charging but still not able to boot, please try the steps shared, This will help resolve the issue.

BIOS Restore :
1) Shut down the computer, keep the  charger plugged in
2) Hold down the Windows and B buttons together while the computer is still turned off.  
3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears.  
4) Follow the on-screen instructions and click on OK

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support