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trifacet
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LED Blinks But No Boot

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14-fq0020nr
Microsoft Windows 10 (64-bit)

I have an HP Model 14-fq0020nr that will not turn on. The power led flashes white once but the machine does not boot. I have removed the charger and battery and held the power button for 30 seconds before returning them. I have also reseated every component individually to see if they were causing the issue.  The fan doesn't even spin a bit reagardless of what is plugged in.

 

At this point I'm considering it to be an issue with the motherboard, the daughterboard with the power button on it, or the cable connecting the two.

 

Any advice would be helpful, thanks!

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praveenbv
HP Support Agent
HP Support Agent
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@trifacet

 

Welcome to the HP Support Community!

 

We reviewed your post and I understand that the  Touch Screen and keyboard don't work after the Window 10 update

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps

 

 

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.

F6 + Power Button

  • CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

 

 

If the laptop does not power on then please continue with the below steps:

  • Disconnect the charger and remove the battery out.
  • Connect only the battery and check if the laptop powers on.
  • Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps
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trifacet
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None of those steps worked. The screen stays blank and the fan doesn't spin regardless of what I try

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praveenbv
HP Support Agent
HP Support Agent
7,000 6,998 304 370
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Hi @trifacet,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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