Lap top not turning on when charged

[Ralph145]

HP 360 not starting although apparently charged

[zoey7886]

@Ralph145, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Pavilion x360 (or any HP 360 series laptop) is not turning on despite being charged, try these troubleshooting steps:

Perform a Hard Reset

• Disconnect the charger and remove any external peripherals (USB drives, external keyboard/mouse, etc.).
• If the laptop has a removable battery, take it out.
• Press and hold the power button for 15-20 seconds to drain any residual power.
• Reinsert the battery (if applicable) and plug in the charger.
• Try turning it on.

Check the Power Indicator

• If the power light is blinking, note the pattern (e.g., blinking caps lock) – it could indicate a hardware failure.
• If there is no power light, try a different charger or power outlet.

Test with a Different Charger

• If possible, use another compatible HP charger to rule out a faulty adapter.

Inspect the Display

• Sometimes, the laptop might be on, but the screen remains black.
• Try pressing Windows + Ctrl + Shift + B to refresh the display.
• Connect an external monitor to check if it’s a display issue.

Reset the Battery (for Non-Removable Batteries)

• Some HP models have a battery reset pinhole at the bottom.
• Use a paperclip to press and hold the reset button for 10-15 seconds.
• Try turning it on again.

Check for Overheating

• If the laptop was running hot before shutting down, let it cool down for a while before turning it on.

Boot into BIOS

• Turn off the laptop and press Esc or F2 repeatedly while turning it on.
• If BIOS loads, it might be a Windows or software issue.

Attempt a Recovery Boot

• Press Power + F11 repeatedly during startup to access HP Recovery Mode.  

Let me know if this helps!

Take care, and have an amazing day!  

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Regards,