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Locked

‎11-15-2021 05:08 PM

HP Recommended
Product: Pavilion 15-au158nr
Operating System: Microsoft Windows 10 (32-bit)

I am suddenly not able to access laptop. I am not able to reboot. After unplugging/powering down, the screen saver appears and I cannot get beyond it. My cursor moves around but I cannot get past. After powering down and up several times, I get the lock screen with prompt to enter my pin. Then I get a welcome screen but it just processes and won't open up. 

I have a Pavilion 4 yrs old laptop.

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