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Boozer0
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Solved!

Laptop Boot Slow

HP Recommended
Pavilion dm4-2070us
Microsoft Windows 10 (64-bit)

Hello, 

 

I have been experiencing a boot problem for some time and was wondering if anyone else has dealt with this. It takes at least 5 minutes for my HP Pavilion dm4-2070us to boot up. It possibly started after a Windows update. If anyone has any insight to what I can do to troubleshoot this problem I would appreciate it. If you need more information please let me know.

 

Thank you,

JB

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WAWood
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Message 11 of 12
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@Boozer0 

The reference I found regarding the PerfNet issue is for Windows Server.  Are you running Server?

 

Here is an MS article about that: https://answers.microsoft.com/en-us/windows/forum/all/how-to-resolve-perfnet-event-id-2004/e15577e7-...

 

If this were mine, I would save off my personal files and think seriously about a complete factory reset, or if that is not possible, a clean reinstallation of Windows.



I am a volunteer and I do not work for, nor represent, HP

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Boozer0
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Hello, 

 

Since I created this post the behavior of my boot problem has changed slightly. Whereas initially it took over 5 minutes to boot to the logon window, now the logon window opens right up and it takes over 5 minutes for the desktop to appear after credentials are provided.

 

Also, please let me know if I am in the wrong area of the forum as I have not received any response in a about 4 days.

 

Thanks,

JB

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NickMurimi
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Check if all update were fully installed, then restart your laptop

 

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WAWood
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@Boozer0 

This has nothing to do with updates...

 

The primary cause of slowness is a failing drive, but when that is the case, not only is the boot time very long, the applications take a long time to load and the laptop itself just crawls along.  You have not reported these last issues, so it does not sound like the drive is the issue.

In this case, most likely, something you are loading at startup is taking a long time to load.

To troubleshoot this, you have to do the following:
1) Press the Ctl-Alt-Del keys at the same time and select Task Manager
2) Select the Startup tab -- look at the status column. Everything that says Enabled loads at start time and holds up your PC in the process. You need to find which of these is the issue.

 

So, you need to do the following until you have done this for all the Enabled items:
1) select an Enabled item, click the Disable button
2) close the window
3) reboot the PC
4) if the PC does not boot faster, this was not the item
5) go back into the Startup tab, Enable that item, select the next item in the list to Disable
6) repeat this loop of disabling and rebooting until you have changes all the items or until the boot process is faster. If it is faster at some point, the last item you disabled is the issue. If you want to keep the boot faster, you need to leave it disabled and you will have to manually launch it when you get to a desktop.



I am a volunteer and I do not work for, nor represent, HP
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Boozer0
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Thank you for replying.

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Boozer0
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Thank you. I will try this.

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Boozer0
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Hello, I tried disabling the programs that were in the startup tab of task manager one at a time as suggested. Unfortunately, I am still having the same problem. It takes the laptop 10 minutes to boot up. Do you have any more suggestions? Thank you.

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WAWood
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@Boozer0 

 

One more thing to try is booting into Safe mode:  https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode



I am a volunteer and I do not work for, nor represent, HP
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Boozer0
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I will try starting in safe mode today and see what happens, I was getting an called PerfNet:

 

Boozer0_0-1617107272442.png

 

I was able to turn this off using a utility and now this is an error I get. It says it take 486 seconds (almost 8 minutes) to negotiate a logon:

 

Boozer0_1-1617107430632.png

I don't know if this is helpful or not. I will post what the behavior is when I boot in safe mode. Thanks for you help.

 

 

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Boozer0
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Here are the 2 screenshots that I hope come through this time.

 

PerfProb032921.PNGLogonError033021.PNG

 

What are the requirements to post graphics?

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