cancel
Showing results for 
Search instead for 
Did you mean: 
Boozer0
Level 1
8 7 0 0
Message 1 of 12
419
Flag Post

Solved!

Laptop Boot Slow

HP Recommended
Pavilion dm4-2070us
Microsoft Windows 10 (64-bit)

Hello, 

 

I have been experiencing a boot problem for some time and was wondering if anyone else has dealt with this. It takes at least 5 minutes for my HP Pavilion dm4-2070us to boot up. It possibly started after a Windows update. If anyone has any insight to what I can do to troubleshoot this problem I would appreciate it. If you need more information please let me know.

 

Thank you,

JB

11 REPLIES 11
Boozer0
Author
Level 1
8 7 0 0
Message 2 of 12
Flag Post
HP Recommended

Hello, 

 

Since I created this post the behavior of my boot problem has changed slightly. Whereas initially it took over 5 minutes to boot to the logon window, now the logon window opens right up and it takes over 5 minutes for the desktop to appear after credentials are provided.

 

Also, please let me know if I am in the wrong area of the forum as I have not received any response in a about 4 days.

 

Thanks,

JB

Reply
0 Kudos
NickMurimi
New member
3 3 0 1
Message 3 of 12
Flag Post
HP Recommended

Check if all update were fully installed, then restart your laptop

 

WAWood
Level 16
Level 16
30,635 30,542 2,790 6,738
Message 4 of 12
Flag Post
HP Recommended

@Boozer0 

This has nothing to do with updates...

 

The primary cause of slowness is a failing drive, but when that is the case, not only is the boot time very long, the applications take a long time to load and the laptop itself just crawls along.  You have not reported these last issues, so it does not sound like the drive is the issue.

In this case, most likely, something you are loading at startup is taking a long time to load.

To troubleshoot this, you have to do the following:
1) Press the Ctl-Alt-Del keys at the same time and select Task Manager
2) Select the Startup tab -- look at the status column. Everything that says Enabled loads at start time and holds up your PC in the process. You need to find which of these is the issue.

 

So, you need to do the following until you have done this for all the Enabled items:
1) select an Enabled item, click the Disable button
2) close the window
3) reboot the PC
4) if the PC does not boot faster, this was not the item
5) go back into the Startup tab, Enable that item, select the next item in the list to Disable
6) repeat this loop of disabling and rebooting until you have changes all the items or until the boot process is faster. If it is faster at some point, the last item you disabled is the issue. If you want to keep the boot faster, you need to leave it disabled and you will have to manually launch it when you get to a desktop.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Boozer0
Author
Level 1
8 7 0 0
Message 5 of 12
Flag Post
HP Recommended

Thank you for replying.

Reply
0 Kudos
Boozer0
Author
Level 1
8 7 0 0
Message 6 of 12
Flag Post
HP Recommended

Thank you. I will try this.

Reply
0 Kudos
Boozer0
Author
Level 1
8 7 0 0
Message 7 of 12
Flag Post
HP Recommended

Hello, I tried disabling the programs that were in the startup tab of task manager one at a time as suggested. Unfortunately, I am still having the same problem. It takes the laptop 10 minutes to boot up. Do you have any more suggestions? Thank you.

Reply
0 Kudos
WAWood
Level 16
Level 16
30,635 30,542 2,790 6,738
Message 8 of 12
Flag Post
HP Recommended

@Boozer0 

 

One more thing to try is booting into Safe mode:  https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Boozer0
Author
Level 1
8 7 0 0
Message 9 of 12
Flag Post
HP Recommended

I will try starting in safe mode today and see what happens, I was getting an called PerfNet:

 

Boozer0_0-1617107272442.png

 

I was able to turn this off using a utility and now this is an error I get. It says it take 486 seconds (almost 8 minutes) to negotiate a logon:

 

Boozer0_1-1617107430632.png

I don't know if this is helpful or not. I will post what the behavior is when I boot in safe mode. Thanks for you help.

 

 

Reply
0 Kudos
Boozer0
Author
Level 1
8 7 0 0
Message 10 of 12
Flag Post
HP Recommended

Here are the 2 screenshots that I hope come through this time.

 

PerfProb032921.PNGLogonError033021.PNG

 

What are the requirements to post graphics?

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation