Laptop Envy x360 15-ee0004nl not starting

[G1T3]

Hi, I purchased a Envy x360 15-ee0004nl two months ago. Everything was fine until yesterday, when the laptop suddenly didn’t turn on anymore.

The laptop was left almost fully charged and not plugged to the charger since the day before when I used it only to watch Netflix for an hour, and I don’t recall having any update installed in the meanwhile.

The laptop is not charging anymore (the led is completely off when the charger is plugged); I tried changing the charger with no result.

I have already tried also to hard reboot the laptop with no luck.

Can you please support me to understand what’s wrong with it and how I can fix it?

Thank you!

[praveenbv]

Hi@G1T3,Welcome to the HP Support Community!

We reviewed your post and I understand that the  Notebook is not Powering ON,

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.

F6 + Power Button

• CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

If the laptop does not power on then please continue with the below steps:

• Disconnect the charger and remove the battery out.
• Connect only the battery and check if the laptop powers on.
• Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.

Hope this helps! Keep me posted.

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