Hi, I purchased a Envy x360 15-ee0004nl two months ago. Everything was fine until yesterday, when the laptop suddenly didn’t turn on anymore.
The laptop was left almost fully charged and not plugged to the charger since the day before when I used it only to watch Netflix for an hour, and I don’t recall having any update installed in the meanwhile.
The laptop is not charging anymore (the led is completely off when the charger is plugged); I tried changing the charger with no result.
I have already tried also to hard reboot the laptop with no luck.
Can you please support me to understand what’s wrong with it and how I can fix it?
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