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‎05-31-2020 12:25 PM

HP Recommended
Product: Hp255 G7
Operating System: Microsoft Windows 10 (64-bit)

Hi my laptop is one month old. Whilst working it suddenly made a noise like running a dvd althought doesn't have an external dvd drive.  The laptop froze so I had to force shutdown by pressing down the start button for 30 seconds.  Now my laptop doesnt start up and charger light doesn't go on. Can anyone shed some light please? I have tried pressing down start button for 60 seconds and putting in charger but nothing has helped so far.

1 REPLY 1

‎06-01-2020 05:55 AM

HP Recommended

Hi @CRLaptop

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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