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AaronD1
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Message 1 of 3
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Flag Post

Laptop Issue: Caps Lock LED blinking + Blank Screen

HP Recommended
Pavilion 15-an000na
Microsoft Windows 10 (64-bit)

My laptop screen will not turn on and my caps lock button LED is blinking in a 3+2 blinks pattern.

 

I found that this meant the following:

The embedded controller times out waiting for BIOS to return from memory initialization.

 

Suggested Solution:

Reseat the memory. See the section Reseating memory modules in a notebook for more information.
If reseating the memory does not resolve the problem, try replacing the memory modules. You might also consider contacting support for repair due to a possible RAM or system board failure.
 
My Question:
If my RAM cards are cleaned and reseated and my HDD is reseated, do I need to turn in my laptop for a system board failure assessment?

 

Source of Information:

https://support.hp.com/au-en/document/c01732674

2 REPLIES 2
WAWood
Level 16
Level 16
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Message 2 of 3
Flag Post
HP Recommended

@AaronD1 

HP does not do equipment replacements unless the device fails within the warranty period. So, we need to know how old is the laptop?



I am a volunteer and I do not work for, nor represent, HP
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AaronD1
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Message 3 of 3
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HP Recommended

Hi @WAWood ,

 

The laptop is more than 5 years old now so is not in warranty period.

 

Best,

A

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