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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-13-2022 11:20 AM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D119AV)
Operating System: Microsoft Windows 10 (64-bit)

My laptop occasionally crashes and I see this screen. I doesn't happen often... about 2x per month... but not sure what is causing it or how to fix.

20221013_130319.jpg

 

Category:
1 REPLY 1

‎10-13-2022 01:10 PM - edited ‎10-13-2022 01:12 PM

HP Recommended

Hello.

 

Possible reasons are:

 

- smashed display cable

- corrupted video card (if external) or MB

- corrupted video drivers

- memory issue

 

- some other driver issues

 

Here is what you can do:

 

1. Download HP Support Assistant >> https://support.hp.com/us-en/help/hp-support-assistant

Install it and ensure all drivers, BIOS and others are installed.

 

2. Uninstall the graphics driver via Device Manager

>> https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

 

Reinstall the Intel driver >> https://ftp.hp.com/pub/softpaq/sp141001-141500/sp141324.exe

 

3. Download & Install the HP UEFI HW diagnostics -> https://ftp.hp.com/pub/softpaq/sp141501-142000/sp141572.exe

Reboot your computer and go into UEFI F2 mode

Perform Component test

- Test the memory

- Test the video

Details can be found here >> https://support.hp.com/us-en/document/ish_2854458-2733239-16

 

Post back the results of the Component tests

 

4. Do you connect the crash to moving the display up and down or some other action you do in a particular moment ?

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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