Laptop Occasionally Crashing with this screen

[OwenP1]

My laptop occasionally crashes and I see this screen. I doesn't happen often... about 2x per month... but not sure what is causing it or how to fix.

 

[IT_WinSec]

Hello.

Possible reasons are:

- smashed display cable

- corrupted video card (if external) or MB

- corrupted video drivers

- memory issue

- some other driver issues

Here is what you can do:

1. Download HP Support Assistant >> https://support.hp.com/us-en/help/hp-support-assistant

Install it and ensure all drivers, BIOS and others are installed.

2. Uninstall the graphics driver via Device Manager

>> https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Reinstall the Intel driver >> https://ftp.hp.com/pub/softpaq/sp141001-141500/sp141324.exe

3. Download & Install the HP UEFI HW diagnostics -> https://ftp.hp.com/pub/softpaq/sp141501-142000/sp141572.exe

Reboot your computer and go into UEFI F2 mode

Perform Component test

- Test the memory

- Test the video

Details can be found here >> https://support.hp.com/us-en/document/ish_2854458-2733239-16

Post back the results of the Component tests

4. Do you connect the crash to moving the display up and down or some other action you do in a particular moment ?