Laptop Screen Frozen

[Short72]

Ok so I have a HP chromebook 14 laptop

model 14-ca052wm prodID 4AL77UA.

Now my screen is frozen/stuck on w white screen with the chrome logo and "chrome" right beside it. I dont know what to try or how to reset or anything. Anybody please help. 

 

[praveen196]

@Short72 Welcome to HP Community!

I understand that the Laptop Screen Frozen.

Please refer to the below link to troubleshoot the issue.

https://support.hp.com/in-en/document/c03666323

If the issue still persists, please contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[alijeff]

so my brother just bought a laptop last Saturday and all was well till this morning.  The screen is frozen, he can't turn it off,

it is doing absolutely nothing...HELP