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Golf2win2
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Message 1 of 2
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Laptop USB ports not working. Battery is too low to boot the laptop.

HP Recommended
Spectre X2 12T-A000
Microsoft Windows 10 (64-bit)

The X2 has 2 USB C ports. Both can be used for additional USB devices as well as the charging port.  Both of mine have failed or are not being recongnized to charge the battery/laptop.  The battery is too low to boot the system.  

 

What can I do to recover my system? Or advice on how to copy the data from the SSD harddrive would be next on my list to recover the data.

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WAWood
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Message 2 of 2
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HP Recommended

@Golf2win2 

Let's start by getting our terms straight.  There is no such thing as an SSD hard drive -- it is one or the other, not both.

 

Is there a regular charging port as well that you are not using, or are the USB-C the only ports you can use to charge this laptop?

 

If the system will not power on, even with a charger, then you have to follow the instructions below by removing the SSD or hard drive to get at it to recover files and folders:

 

All you will be able to recover at best from the drive is personal data. You will not be able to recover settings, website information (including user accounts and passwords) or applications.

Your best bet for recovering data now is to do the following:
1) Remove the disk drive from the old PC. If this is a SATA hard drive or a SATA SSD, this is a simple thing to do. If this is an m.2 SSD, that could be either screwed to the motherboard or soldered to the motherboard. If the second, you would need to have a techician remove it for you, or you risk seriously damaging the PC doing it yourself.
2) If you have a desktop PC with a spare hard drive connector, then connect the old drive to that. If the old drive is a SATA drive, connect both the power cable and the data cable. (This adapter is illustrated below) If the old drive is an m.2 SSD, you will need a USB-to-mSATA cable.
USB-Drive-Adapter.jpg
3) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

If this does not work, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the demo version is free https://www.runtime.org/data-recovery-software.htm



I am a volunteer and I do not work for, nor represent, HP
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