Laptop acting weird after doing HP support assistend recommended updates

[Adina14]

Thanks alot the patiance and effort !

Overall it seems to work much better (i’d say about 90% as good as in the beginning), browsing works better on Chrome compared to Microsoft Edge, but the video editing softwer still don’t work 😞 the (what I tried is Play memories home from Sony and Movavi Video editor) video previews in editing mode  stutters, it’s almost imposible to edit anything 

[The_Fossette]

@Adina14,

It is great to have you back and your patience is greatly appreciated.

I recommend you contact the software manufacturer to troubleshoot the issue. 

If any other questions arise, please feel free to write back to me.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[Adina14]

Ok, for everyone else having this issue, this is HOW I FIXED it: After trying to reset the PC BUT choose the “keep my personal files “ option, it failed.Laptop worked slightly better but still slow.

I tried resetting again, but wiping off ALL files and ALL drivers and documents and everything.I reinstalled manually from Hp support site all drivers compatible with my processor type (Kaby Lake) .It works now .

Thank you very much for the help and assistence! 

Best thing about HP so far is the customer support, i love it and this convinced me to not return the laptop or send it to warranty, I’m glad I did not, because I really love the laptop as well 🙂 . 

[Barachiel]

@Adina14

Thanks for your response.

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

Hurray!!! I'm delighted to hear that it's working! 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

[Adina14]

Thank you very much ! And wish you both a great day as well ! ✌🏻