Laptop asking for administrator password on boot

[Kahlehoe]

My laptop is asking for Administration password on bit, I can’t access my laptop at all. Please help.

[WAWood]

@Kahlehoe 

You mentioned you are running Linux and it does not require an Admin password -- that is what Windows requires.

As to passwords in general, I wish we could help you, but sorry, due to changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

Also please note that now, to resolve a forgotten BIOS or power-on password issue, since that password is embedded into the firmware of the system board, to replace that, a system board replacement is required -- and additional customer costs apply, and while the costs vary by laptop model, they are generally around $200 USD. HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.

In addition, according to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

[Kahlehoe]

Hello WAWood. Thanks for the reply. I'm dual booting windows and Linux. My computer has been fine all along. I switched it off one night and in the morning it was asking for the administrator password. Removed the cmos battery and after switching it back on it worked once and started asking for the password again. 

[WAWood]

@Kahlehoe 

Removing the CMOS battery on laptops accomplishes nothing, so that was a waste of time.

What needs to be done is to contact HP -- as follows:

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.