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‎08-25-2025 11:42 AM

HP Recommended

Hello,

My HP laptop suddenly stops working and shows a Blue Screen of Death (BSOD) with the error message:
"Your device ran into a problem and needs to restart. Stop Code: UNEXPECTED_STORE_EXCEPTION (0x154)"

This only happens when I pick up the laptop with one hand or move it slightly. Otherwise, it works fine during normal use. That makes me think it could be a hardware-related issue (maybe the hard drive/SSD or its connection).

Has anyone faced a similar problem? Could it be due to a loose connection or a failing storage device?
Any suggestions on how to fix this would be really helpful.

Thanks in advance!BSOD.jpg

3 people had the same question
3 REPLIES 3

‎08-27-2025 09:59 AM

HP Recommended

Hi @zeno5025,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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‎09-05-2025 10:22 AM

HP Recommended

Can you tell me please 

How did you get it fixed?

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‎09-05-2025 10:24 AM

HP Recommended

I have an same could you help me ?

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