Laptop continuously restarting

[brokenlaptop123]

I tried to reset my laptop to factory settings but mid process an error message came up saying press okay to restart but this kept happening everytime, so I followed some procedure that i saw online but now the laptop keeps restaring then a blue screen comes up saying "installing windows 64% dont turn off your pc this will take a while        your pc will restart several times"  then it just restarts again ,this  has been happening for a few hours now

[IT_WinSec]

Hello,

Welcome to the HP Support forum. Thank you for posting.

This is happening because Windows cannot start/boot .For some reason the process has stopped at 64% and you no longer have active/running operating system. Windows will need to be reinstalled from scratch. Reasons for the issue could be either hardware problems (less likely) or software problems (e.g. Windows / recovery partition/ etc...)

Perform some basic hardware checks to rule out hardware problem

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button repeatedly (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

- Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

Let me know the test results.

If the results are OK and tests pass without errors, continue.

You can directly download Windows 10 ISO from MS site or download >>> Media creation tool from Microsoft site, create installation installation USB  and  proceed with clean installation/reinstallation.

Download:

>> https://www.microsoft.com/en-us/software-download/windows10ISO

When download completes, you will need to write the ISO image and boot from a bootable media. Use the Media Creation tool and you will need a blank (empty) USB pen drive of at least 4 GB capacity.

When ready with the USB drive:

Please, shutdown the computer using the power button.

Insert the Windows USB thumdrive prepared previously

Power on the PC.

As soon as you press the power-on button, immediately begin hitting the Esc button repeatedly

This should open a HP Startup Menu

Choose F9 to open Boot options. Select the USB thumb drive as a boot option.

Follow the on-screen instructions to install Windows 10

Perform custom install. Erase all partitions, install on Disk 0 Unallocated space

After successful installation, download/Install drivers taken from HP web site  or via Windows Update/Device Manager >> http://support.hp.com/us-en/document/c03330139

Hope this helps.