11-01-2019 05:31 AM
Hello my laptop crashes if I tap too hard on the mouse pad. A relatively light tap usually does the trick and causes it to either reboot, or black screen/fan full speed/caps lock blinking. Assumed damaged hard drive considering it’s under the mouse, replaced with a ssd and still have the issue. Bios completely crashed and had to be recovered also replaced the cmos battery in case that was it, but no luck. Any idea what may cause such an issue? My only assumptions left are a bad connection somewhere to the motherboard or cpu, but all the ribbon connections look fine.
11-04-2019 04:12 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that the computer crashes when you press the touchpad hard.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you run a system test to make sure that there are no hardware issues. Follow the steps in the below article to run the system test.
If the test pass, then I recommend you download and install the HP support assistant and install all the updates.
Here is how it is done.
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Perform any other update management actions as needed.
Postpone an update: Click Remind me, and then select a time preference.
Delete an available update: Click the Delete icon to remove the update from the list and record it in the action log.
Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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