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David822
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Message 1 of 2
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HP Recommended

Laptop cursor disappeared on boot up screen

Pavilion red notebook
Microsoft Windows 10 (64-bit)

I put my laptop in my bag (still on) at Starbucks and walked home 5 minutes. I open my laptop and the screen with the background picture and time and date in the bottom left is showing but there is no cursor. I have tried rebooting multiple times but still the same issue. I can't enter Windows to try anything. The touchscreem hasn't worked for about a year so I can't try that

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Message 2 of 2
45
Flag Post
HP Recommended

Laptop cursor disappeared on boot up screen

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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