Laptop does not boot-up

[Jim6566]

My HP17" laptop will not boot up, run UEFI diagnostics, it passed "Smart Check", failed "Short DST", the failure ID is:

"UBQFL8-98RA04-MFGJ3F-60XG03". The warranty just passed a couple of months ago. Could someone help me, and let me know how can I replace the hard disk? Do I need a boot-up disk with Windows'10 recovery system? unfortunately I did not make the back up disk before, thank you in advance for any help you may provide here! Jim 

[Lil_Boy_Blue]

Hi

The error message is indeed a hardware failure...  Hard Disk 1 Quick Test Failure

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205

AND/OR

https://www.microsoft.com/en-us/software-download/windows10

http://partsurfer.hp.com/Search.aspx?searchText=4MC52UA

Having a 1.0TB SATA hard disk drive - 5,400 RPM, 7.0mm form factor - Raw drive, does not include hard drive bracket or screws.

So shop around and find what suits you best. 

A caddy to mount the old drive in with the hope of recovering data may be a good idea, but not guaranteed to work. 

With Manuals etc  here......

https://support.hp.com/gb-en/product/hp-17-ca0000-laptop-pc/20395907/model/22488766/manuals?sku=4MC5...

If in doubt please ask.

[Jim6566]

Hi, Lil_Boy_Blue:

Thank you so much for your help, I followed your directions and downloaded "HP Cloud Recovery Tool" into a 32GB USB drive. Then I power the laptop on and press "ESC" key. I pressed "F9", It led me to the boot option, then I selected "boot from USB drive", but it stopped there. The Windows system never backed on. so my follow up question is: Do I need to replace the bad hard disc first with the new one in order for the "recovery disk" to work? or my laptop had more serious problem?

Thanks again!

Jim

[Lil_Boy_Blue]

Hi

The Recovery Tool runs scripts before installing and I GUESS your system is deemed unsuitable.

So yes I would replace the HDD first.

[Jim6566 · Accepted solution]

Hi, Lil_Boy_Blue:

I have ordered a replacement hard disk and installed it from the recovery USB, everything is working now, Thank you very much again, really appreciated your help,

good night,

Jim

[Lil_Boy_Blue]

Prego