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Satyasankalp
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Message 1 of 2
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Laptop does not turn on (power button does nothing)

HP Recommended
HP Pavilion Notebook (15-3b219TX)
Microsoft Windows 10 (64-bit)

Hi, I came home today and when I pressed the power button to turn on my latop, nothing happened. I pressed it multiple times, with and without some force, as well as held the button down. It still didn't turn on. I tried it with the battery in and without the battery but plugged into the charger and outlet, but nothing happened. I'm not sure if it's that the battery drained, but the charger is okay and it is charging now as I can see the orange lit near to the charging pin and my laptop has power. Right now my laptop is plugged into the outlet with the battery in and the light next to the power insert on the laptop is lit as orange color. Everything was seemed too good 2 days back. I worked on that and it was having 45% battery left so I had plugged into the charger to make it full charge and it does, but on the same day I didn’t not turn it on. When I was trying to turn it on power button was not turning on and nothing on my laptop screen as well. I wasn't sure what happened, but it was fine before that and it said the laptop was charged(as I can see the lit near to charger became white color). I'm thinking these two issues are related, but I don't know what happened. Any advice would be appreciated, thanks!

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WAWood
Level 16
Level 16
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Message 2 of 2
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HP Recommended

@Satyasankalp 

 

From your description, it sounds like the battery is not holding a charge and needs to be replaced.

 

But to determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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