Laptop does not turn on

[Javier11]

Hello, I hope someone can help with my problem.

My HP ENVY - 17m-ae111dx (BANG & OLUFSEN) will not come back on after being off or being asleep for a while.  It only works when I take off the back cover, unplug the battery, hold the power button for 15 seconds and plug the battery back on again.  However, I have to keep doing it very often.  I would like to know something that will solve the problem permanently.  Sometimes I have to do it twice or three times a day.  Somebody posted in a forum that it maybe the CMOS battery which I have not been able to see when I take the back cover off.  Can someone have a solution?

[Kumar0307 · Accepted solution]

Hi @Javier11

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

Install updates using HP Support Assistant

1. In the search box, type and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Let us run a test on the hardware components of the PC

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. Perform System Test > Extensive test. Share the result on your next post.

Note: You may also run a battery test under the components test.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Javier11]

Kumar0307,

I downloaded and installed the HP Support Assistant (for some reason it was not installed) and was able to download and update the BIOS to the newest version, also downloaded a few other updates that were marked with an orange color flag.  I also performed the EXTENSIVE TEST under system test and all devices passed.  The laptop was restarted after exiting the process and worked well.  I turned it off and let it rest for two hours and when I turned it on again it came on well.  Later, I turned it off, unplugged the AC adapter and kept if off for 12 hours.   I turned it on after the 12 hours rest and it worked well.

Thank you very much for helping me solve the problem.

Javier11

[Kumar0307]

@Javier11

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

[amercados]

Hi! My computer doesn't turn on and I want to try what you do. But I am concerned that the information will be erased.

Are your files deleted every time you do this procedure?

Thanks!

[amercados]

Hello! By performing the procedure of pressing for 15 seconds the power button without battery, the data inside the computer is erased?

Thank you very much.

[Javier11]

Amercados,

Nothing is erased.  All the software and files remain the same.

[Javier11]

Nothing is erased.  Software and files remain the same.